Call Today 888.996.6887
First impressions do matter, especially for small business! Research shows that roughly 75% of first-time callers never leave a voicemail and call a competitor when they don’t connect with a live person!
The NovusCall remote receptionist acts as an extension of your front office team. With our proprietary technologies we are able and ready to answer when you are unavailable. NovusCall creates a positive and professional impression of your business on every call. Leverage our technology and team to grow your business without the pain of payroll, benefits, and technology costs.
During the remote receptionist account set-up process, you determine how calls are handled. You set up a specific greeting for your customers, where we will transfer calls, and what information is important to your organization. Simply forward your telephone number manually or set up auto-forwarding to begin each day when your office closes. Our experienced receptionists will do the rest.
With flexible monthly plans and scalable premium virtual receptionist services, you are always ready to grow your business.
Weekend Coverage and Extended HoursIn a world of multiple time zones and the 24/7 internet, today’s entrepreneurs know businesses that answer after hours win. NovusCall understands this fact and offers virtual receptionist services with weekend coverage to small business beyond the regular 8:00am EST to 6:00pm PST Monday through Friday. Clients are no longer dumped into a voicemail box until the next business day.
Every call should be considered unique – specially one from a VIP account or a potential customer. We partner with you to determine how calls should be handled by type or account depending on your unique business processes. During account setup call routing protocols are determined so our team knows where these calls should be routed. These protocols can be changed at any time. We regularly connect and route urgent calls for attorneys, doctors, and other professionals during business hours of the day.
NovusCall has developed transferring technologies enabling us to answer your telephone calls and transfer, take a message, and send that message along to you via email and/or text message right away. Our target internal service level is to answer calls within 2 rings, politely place your client on hold, call you on a separate telephone line, and then transfer the call once you’ve answered and confirmed that you are available.
* Monthly plans include warm transferring at no additional cost.
We raise the bar for lead management by offering lead capture and distribution to your staff at no additional costs beyond your monthly call plan. Our friendly business support team has experience integrating direct links to your CRM (Customer Relationship Management) software so our agents can input new leads into your website in real-time. Our goal is to speed up response time and close more business.
Call NovusCall answering service team today at 1-888-996-6887, or register online for an overview of what we can do for you. NovusCall’s live receptionist answering service solutions will redefine what you expect from your answering service provider.
